BFI C1 - 04/11/2019

Today's lesson:

LESSON ON COMPLAINTS pt. 2

- listening
- writing

  > worksheet

  > recording 1 (Jessica)

  > recording 2 (James)


Homework:

Listen to the following 2 recordings of radio ads and read the article taken from the Consumer Advice section of the Guardian.

Then write a complaint about a delay to one of the companies from the radio ads.

  > Guardian article

  > recording 3 (Virgin Trains)

  > recording 4 (Great Western Railways)

NOTE: I will post the FULL TRANSCRIPT of the recordings on FRIDAY


Extra 
If you would like to practise your listening more, here are some more ads you might want to try transcribing:

  > recording 5 (radio ads)


YOUR TEXTS:


Dear Mr Smith,

I feel compelled to write to you in order to describe the unsatisfactory root canal treatment I received on the 28th of October. In the night after your treatment, not only did I get a painful infection, but also a massively swollen cheek. Because of this discomfort, I could not work and had to cancel two important customer meetings.

I am bitterly disappointed with your treatment, especially in view of the fact that previous sessions had been always satisfactory. It seems only fair to reopen the root canal and to refill it properly at your expense. Additionally, I expect to receive a compensation of GBP 11.500,- for my discomfort and the lost income during the 2 days without being able to work.

I strongly recommend arranging an immediate appointment to finish the annoying procedure.

Yours faithfully
Claudia / Angelika

Dear Mr B,

I am writing to express my disappointment with the treatment I received at your surgery last month.

First of all, you suggested using veneers to close the gap in my front teeth. Not only was I in pain shortly after the treatment, but also the gap reappeared. As I was bitterly disappointed with your treatment I was forced to see another doctor. On top of that, the other doctor diagnosed gum disease, which should have been treated before placing the veneers. As if that was not enough, four of my front teeth were damaged as a result of the preparation for the veneers at your surgery.

The treatment I received at your surgery was totally inadequate compared to current quality standards. Therefore I insist on receiving compensation for the costs of your treatment, pain, and social embarrassment.

Yours sincerely,

Sabine / Dali